Shipping policy

Shipping

Where we ship

We currently ship to the United Kingdom only, including Northern Ireland. We are not shipping internationally yet.

Delivery cost

UK delivery is free on every order. There is no minimum and nothing is added at checkout – the price on the product page is the price you pay.

This is a preorder. Here is exactly what that means.

Our first production run has not been dispatched yet. When you order now, you pay in full today and your pouches are dispatched later. We think that is a fair deal only if we are completely straight with you about the timing, so:

  • Expected dispatch: October 2026.
  • That is our honest estimate, not a guaranteed date. It depends on production and on stock reaching us. We are actively trying to bring it forward, and if we do, you get yours sooner.
  • We will email you when your order ships.
  • If the date moves, we will email you and tell you, before you have to ask.
  • You can cancel at any time while you are waiting, for any reason, and get every penny back – including delivery. See our returns policy.
  • If we miss the window, you can set us a new reasonable final deadline, and if we miss that you can cancel for a full refund.

By placing a preorder you are agreeing to this later dispatch date rather than the standard 30-day delivery period that would otherwise apply under the Consumer Rights Act 2015.

Dispatch and delivery times once we are shipping

  • We dispatch within 1 to 3 working days of your order. We do not dispatch at weekends or on bank holidays.
  • We will email you when your parcel is on its way, with tracking where the service used provides it.

Delivery estimates are estimates. Couriers occasionally have a bad week, and the run-up to Christmas is always slower.

Address accuracy

Please check your delivery address before you pay. If a parcel comes back to us because the address was wrong or incomplete, we will happily resend it, but we will have to ask you to cover the postage a second time.

Lost, late or damaged parcels

Until your parcel is in your hands it is our problem, not yours. If it does not arrive, or arrives damaged, email info@authenticlahori.com with your order number and we will chase, resend or refund. You do not need to contact the courier yourself.

Packaging

Pouches are sealed and shipped in protective outer packaging.